Any cancellation/exchange in accordance with above terms qualifies for payment reversal / replacement of the Product depending on availability of the Product and preference of User.
Any eligible refund will be initiated by the Company for credit into the same account from where the payment was made by User, within seven (7) working days of receipt of Request for Cancellation of Order, in case of Cancellation before delivery of the Products, or within 7 (Seven) working days after the Company’s logistics partner picks up the Product(s) from the Users place, in case of Cancellation of Order after delivery of the Product(s). However, it will be credited to Users bank /credit card/debit card account within such time as taken by banking channels to process refund transaction. The Company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the User.
Interest Fee Reversal – In case of Cancellation of any Transaction due to any reason, whatsoever, and if there is any EMI Facility availed by User in that particular Transaction then Interest fee debited to Users card account may be reversed in accordance with the terms of the respective issuing bank and User shall have to contact its card issuing bank directly. The Company recommends that User should inform the card issuing bank for the cancellation of the transaction and follow up with the said bank for the said refund. The refund of any Interest depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card issuing bank. The Company shall not be responsible for any delay or issues relating to refund of Interest by respective bank. The Company shall not be liable in any way for any delay or issues relating to delay in refund of Interest.
In case of refund (EMI transactions), though the amount is credited back to the customer’s card, the EMI closure will happen only after customer communicates the same to the bank. Customer will need to specifically communicate to the banks its intent of EMI loan closure. Also if customer fails to communicate the same to bank, the interest amount that bank will keep levying will be borne by the customer. Foreclosure or any other charges, if any which are levied by the customer’s bank, will be borne by the customer.
Replacement & Refund Policy:-
- The original invoice must be presented at the time of replacement.
- The Store Pick-up Replaceable Products must be returned in an undamaged and saleable condition including all the accompanying accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. The Company shall have the sole right to make a decision in respect to the condition of the Store Pick-up Replaceable Products which shall be final and binding.
- Replacement or refund within 7 working days after delivery and replacement/refund fee 10% applicable.
Pay-on-Delivery Order Refund Policy:-
- If you want to cancel the order, please do so by calling at our call center and visit our website.
- Once the product is delivered it cannot be returned however in case of any defect or damage in transit or where the product delivered is different from the product for which the order was placed, the User may by following requisite steps replace such product.
- Company may in case of shortage of stocks or in any case it deems fit accept the products and choose to return the amount paid by the User. The remittance would be done via IMPS/NEFT.
- All eligible refunds for Pay on Delivery transactions will happen in the Users Account via IMPS/NEFT.